Are you experiencing the same struggles and headaches that I am hearing about from others? Do your business intelligence tools answer all of your process questions? Do you sometimes wish it was easier to see just exactly how your processes executed, compared to how they were supposed to happen?
Traditional process evaluation methodologies rely on highly manual, sampling-based service process discovery, mapping and analysis. This approach is not only costly, but painfully slow with inadequate process coverage. Nor can these methods keep pace with leadership’s rapid fire performance improvement demands of as the digital shift picks up steam.
However, one of the side-effects of the last 20 years of digitization, is the wealth of process data captured by the software platforms that facilitate almost every aspect of service delivery. The challenge – and opportunity – is to cost effectively and easily convert many individual process data points generated by these systems, into a single, understandable, and comprehensive end-to-end view of service delivery execution. Organizations that rely on BI analytic capabilities can’t solve this challenge. That’s because effectively re-creating any process flow requires the ability to interpret individual process data points in the context of time – the defining characteristic of process.
There is an answer. A platform designed specifically to aggregate and reassemble the bread-crumb trails left behind in the audit logs of transactions executed by any software application. This field of study emerged around 2010, and has now evolved into a class of products generically referred to as “process mining” applications.
Old methods just don’t cut it anymore. The digital transformation sweeping every industry and one that has relied heavily on traditional Business Intelligence tools, also birthed Process Mining which leverages the digital “breadcrumb trail” — aka event logs. Today there are at least two dozen products on the market to choose from, and more coming all the time.
As a student of the industry, I would point out that all those tools reflect the original approach and techniques developed by Dr. Ir. Wil van der Aalst, the “father” of process mining so to speak. I submit that while each emphasizes slightly different features, they share first generation, European roots — meaning they all attack process mining in fundamentally the same way.
Your business processes might be complex but how you view them doesn’t have to be. TimelinePI is the newest entrant in this process analytics industry and is the only software that does not trace its lineage to the University of Technology, Eindhoven. The company’s U.S. founders came out of the Business Intelligence industry, and they approached process mining from a different perspective altogether. While all products share the same the basic event-extraction process (i.e., scraping event logs) –what’s different in a second-generation application is how that data is processed and organized.
The ABBYY Timeline founders invented the timeline methodology (hence the company name) a patent pending approach that enables highly sophisticated, easy-to-use queries and process analytics, aka the proliferation of “everyday-user” BI tools. This unique process-focused approach delivers informed process understanding based on the data. Organizations can quickly search for patterns, analyze the granular details, discover the process flow, predict the future state, monitor and remediate issues with systems you already have.
TimelinePl’s extensive capabilities allow faster and better process analysis with a simple point and click interface featuring 25+ pre-built, best practice analysis tools — no coding required. Unlike others that can’t filter, search, or analyze violations, patterns and events in a process (can only do mining or as in AI — pattern mining) ABBYY Timeline makes process analysis easy. No single solution can match the complete set of capabilities and features of TimelinePl.
The good news is that many of these products, including TimelinePI, offer free trials of their cloud platforms so you can run the same set of data thru different applications to determine which best fits your needs. Process Analytics solutions are here to stay no doubt. But a Process Intelligence Platform like ABBYY Timeline represents the newest generation — focused on more for the business user — and will rapidly evolve useful and reliable predictive capabilities that will reshape process optimization and automation altogether to become your process control center.