ABBYY Timeline Intelligent Process Mining Receives Application Certification from ServiceNow

LAS VEGAS–(BUSINESS WIRE)–TimelinePI, the innovation leader for Intelligent Process Mining™, today announced it has received certification of its application with ServiceNow, available now in the ServiceNow Store. Certification by ServiceNow® is only granted to apps available in the Store and signifies that ABBYY Timeline Intelligent Process Mining has successfully completed a set of defined tests focused on Now Platform™ security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of ABBYY Timeline Intelligent Process Mining with ServiceNow.

“ABBYY Timeline generates a process-digital twin, enabling ITSM leaders to easily identify and resolve issues that hamper ticket resolution, customer satisfaction, and cost containment.”

ABBYY Timeline allows ServiceNow customers to see, understand, and improve actual operational processes. Process intelligence enables ITSM organizations to quickly and accurately target key business, operations, and service management process flows for improvement. ABBYY Timeline includes automatic real-time monitoring and staff alerting to sustain end-user satisfaction and ensure compliance with established SLAs. A free single-user edition is available in addition to the paid standard application.

Intelligent Process Mining overcomes the limitations of traditional process mining tools by combining patent-pending Timeline Analysis™ with a broad array of more intuitive analytic tools. Such sophisticated, easy-to-use analytics help ServiceNow fulfillers identify how and why incident or problem management processes behave as they do. Point-and-click query technology easily searches for complex, specific, or unique scenarios to identify out-of-compliance operations, and protocol definitions highlight violations as they occur — allowing near-real time action alerts to the right people, at the right time. Automated alerting helps ITSM organizations react quickly to improve SLA compliance, and improve end-user satisfaction by identifying and resolving service process issues as they occur rather than after the fact.

“Any ServiceNow customer can now evaluate, risk-free, how much value ABBYY Timeline delivers just by using the free version. ITSM is a key service in virtually every company today. It’s under greater pressure than ever to deliver on the promise of process optimization,” said Scott Opitz, TimelinePI’s Chief Executive Officer. “ABBYY Timeline generates a process-digital twin, enabling ITSM leaders to easily identify and resolve issues that hamper ticket resolution, customer satisfaction, and cost containment.”

More information is available at


About TimelinePI

TimelinePI’s ( mission is to raise your organization’s Process IQ™. Our cloud-based intelligent process mining solution reads process event data captured in your existing IT systems and uses it to automatically recreate a “digital process twin” you can explore, analyze and even monitor in near real-time. Sophisticated process intelligence tools make it easy to identify impactful process deviations, reveal high-ROI efficiency improvements, expose compliance risks, and zero in on the root cause that drive specific behaviors. Drive digital process transformation with data-driven insights that increase your entire organization’s understanding of how to achieve sustainable process excellence.

ServiceNow Store

The ServiceNow Store is the exclusive source for Now® Certified apps from ISV Technology Partners that complement and extend ServiceNow and accelerate time to value for customers.


Matt Bauer, 484-889-6916
MMI Communications
Steve Friedberg, 484-550-2900

May 7, 2018