Four Ways Process Intelligence is Transforming Healthcare

Healthcare providers are unique from many other businesses because of the ad-hoc nature of the business. Very rarely is there a straight forward process and oftentimes process data is spread across numerous platforms that rarely interact together. However, just like any other business, healthcare providers require a deeper understanding of their business processes, and no, not through existing BI or traditional process management tools – they require TimelinePI. 

So what exactly is TimelinePI? Organizations big and small have invested in systems and methods to collect and record all of the data they can – for improvement of course! In healthcare especially, there are massive collections of data; everything from patient entry, lab results, and other steps and tasks that are performed before the patient leaves are recorded and logged in IT systems. Many of these events when they are recorded have a timestamp. ABBYY Timeline takes this data and builds an interactive digital process twin which is a new and unique visualization and means of analyzing process specific data. The ABBYY Timeline software solution provides numerous visual models and analysis tools that helps healthcare leaders to instantly identify deviations from the ideal process flow and even easy to use point and click tools to find the root cause of a problems that could be costing your healthcare organization time and money.

Unlike other process mining vendors, ABBYY Timeline is uniquely the first and only process intelligence software that embraces the complexities of healthcare processes. Other process mining vendors use a best fit analysis that simply does not work with the ad-hoc nature of healthcare. 

Together with ABBYY Timeline healthcare providers are able to tap into numerous benefits. Below are four compelling ways that healthcare providers are benefiting from process intelligence. 

1. A More Efficient Patient Journey

Healthcare, although a science, is also an art. Very rarely is there a simple set of steps for how to treat a patient. Yes, some processes have become slightly standardized, but the fact still remains that there are many different types of patients that get varying different types of treatment. It can be difficult to keep track of the patient’s needs while balancing others.

We understand that the different processes and the very ad-hoc nature of healthcare has made it difficult to standardize processes or simply deploy automation like in other industries. However, despite this ad-hoc nature, healthcare still needs to provide the patient the care they need efficiently and cost effectively and that’s where ABBYY Timeline can step in.

Traditionally, providers have tried to use business intelligence tools to find where to improve processes. When they see their data on a BI platform, they can view things such as a step being repeated four times, but what is missing on a BI platform is the critical piece: WHY. Why was that step repeated four times? Why is there a bottleneck before this specific lab test? Etc. In healthcare, it very well could be justified but was there something that the physician had missed? With BI alone many are left without answers and are unable to drill in further to discover this type of insight.

In order to try and understand the why, businesses typically employ project management teams in order to search for answers. With project management, the hope is to deeply evaluate different processes through observation, interviews, and other methods but is this really enough? These interviews are subjective and very rarely lead to results that are accurate or provide real opportunity for improvements due to the subjective nature.

What healthcare providers really need is real-time monitoring for a view of the complete as-is process that allows for the ability to look deeper into your process to answer the whys and find opportunities to re-engineer your processes. This is where ABBYY Timeline comes in.

ABBYY Timeline is able to deliver a solution that provides 100% process clarity giving you access to all of your process data connected in one place. Yes, even your legacy systems can be included. Having all of this data paired with a solution that offers 25+ prebuilt solutions specifically built to help you improve your process helps with any process re-engineering initiative. Process mining allows for processes to be analyzed in their as-is state. Paired with tools such as Bottleneck Analysis, you can identify what processes are taking longest and should considered as candidates for process re-engineering. 

This process re-engineering can significantly increase the speed of your patient journey. A study in the American Journal of Managed Care found that with process re-engineering wait times for specialty appointments decreased from 82.7 days to just 7.9 days across an analysis of over 1 million consultation requests over six years. With the proper tools in place process re-engineering doesn’t take a team of experts or the headache of trial and error. ABBYY Timeline gives you the ability to find opportunities for improvement with just the click of a button.

2. Better Patient Outcomes

With healthcare, even small delays can result in huge negative outcomes. It is important that physicians have all of the information needed in order to make the best, most informed decisions as quickly as they can.

With ABBYY Timeline physicians are able to access a comprehensive outline of the patient’s entire care experience at anytime, anywhere due to the cloud capabilities. ABBYY Timeline is able to pull together information from all Healthcare Information Systems including the Electronic Health Records so that it can all be viewed in one system. Although you may be able to find a system to compile all of your systems in an easy to read way, ABBYY Timeline goes deeper to provide added tools to guarantee that standards are being followed in real time.  

ABBYY Timeline is one of the only platforms that allows you to set deadlines that trigger alerts, predict outcomes, and gives the ability to view historic trends. All of these tools allow for stakeholders to make better decisions faster. Can you imagine the impact of receiving an alert to your phone saying that a patient needs drugs administered within the next hour? Or being able to receive an alert that a patient will likely be admitted with a 90% confidence level because of their prior events? Knowing these outcomes faster highly improves the outcome for patients of all types.

3. A More Efficient Billing Process

In healthcare it is important that all interactions and diagnoses are recorded accurately and as soon as possible. The longer the doctor or nurse waits to record this information, the more likely that there will be errors. With so many billing statements being processed daily it’s not manually possible to go through each record to guarantee that they are accurate.

Oftentimes these billing errors are noticed too far after they have been submitted through the health insurance companies. At this point it is too late to file any changes. In a study in the American Journal of Patient Care it was found that across approximately 90,000 consultations that a total of $500,000 of visits were not billed. This meant that all of this money was lost revenue to the healthcare facilities. Now scale this to your operation and imagine how much you are probably losing out on.

Process intelligence works to ensure that tasks are performed efficiently, and requirements are fulfilled timely and quickly, while providing monitoring to ensure positive outcomes. With TimelinePI, you are able to set deadlines that work with your real-time data. This means that you can monitor that paperwork is submitted on time. Additionally, you can set alerts that are triggered to different personnel if these deadlines are missed. 

Once billing records are submitted you are able to check accuracy by referring back to process data all in one place. Having this in-depth analysis available at your fingertips allows you to quickly check billing statements against patient journeys. You can quickly filter based on a patient ID to see the patient’s whole journey including any prior visits to see what was done, when, and by who.

These practices in place allow for the quality assurance needed for the billing process. 

4. Improved Patient Satisfaction

Patient expectations are rising and it’s up to healthcare providers to deliver these expectations or risk losing potential patients. Patients care about their overall experience – time and outcome are important factors in this.

The solution should be clear to you by now. With the right processes in place, patient satisfaction will also improve. When healthcare facilities are able to have faster patient journeys, improved patient outcomes, and a more accurate billing cycle, patients will become more satisfied with their experience.

No other solution is able to give you the insight you need to deliver the type of care that you are already striving for. Your BI tool can’t tell you the why and biased and no subjective, biased manual process assessment is going to deliver you what you really need. Only ABBYY Timeline can provide you the insight that you need across all of your processes to deliver a higher level of patient care.

In Summary

Healthcare’s ad-hoc nature requires a unique solution that can work with all systems and handle its unique complexity. With TimelinePI, healthcare providers are able integrate all data and use 25+ pre-built solutions to discover the true process insight. The benefits of process intelligence benefit all stakeholders. 

Process Intelligence helps you understand how to improve patient experience and throughput, avoid compliance risks, or identify a wide variety of efficiency improvement opportunities quickly and at a fraction of the cost you pay today. Get an inside view into the inner workings of end-to-end operational processes for any operational unit.

Click here to sign up for a free trial today and see for yourself how ABBYY Timeline can help you target process improvements. 

March 25, 2019