The Key to Solving Patient Throughput Efficiency: 100% Process Visibility

The Key to Solving Patient Throughput Efficiency: 100% Process Visibility

Blog, Healthcare, Scott Opitz
Throughput is a core factor when it comes to bending the healthcare cost curve – whether by reducing readmissions, increasing access to care or by driving better service quality. It’s also a metric than can be fraught with complications when we expand focus from a single specific service area to processes that span multiple service areas becoming increasingly more common in the era of longitudinal patient care. Of course, process complexity itself has a direct and substantial impact on the ability to both understand and optimize throughput in any scenario. Consider the challenges posed by a process’ scope such as orderly and efficient patient flow, timely processing of a lab test or the reading of an X-Ray, accurately processing a claim -- or the performance of many hundreds of other processes…
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Process intelligence: The unsung hero of digital transformation

Blog, Scott Opitz
These days you would have to be blind, deaf and living in a cave to avoid all the noise around digital transformation. Unfortunately, most of this noise focuses on projects that add support for our customers’ favorite technology. While this is important, a side effect of this is that organizations focus resources on tasks that serve to “check the technology boxes” instead of honing in on what really drives business success. Imagine the checklist: Interactive Website… check; Great IVR technology…check; iPhone App…check; Android App…check, and so on. While enabling multiple access options is important we need to understand that it is only a narrow slice of the digital transformation pie. Most analysts believe that failing to go beyond addressing the access problem will result in organizations falling further behind their…
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