How We Got From Business Intelligence to Process Intelligence

How We Got From Business Intelligence to Process Intelligence

Blog, Ryan Raiker
Digital Transformation is everywhere and now you can see your process in action Businesses have goals to achieve and numerous objectives to accomplish. It could be the delivery of products or the offering of services. It could be the transformation of raw materials into parts that create a final product. It could even be the procedures for financial transactions for purposes of budgeting and financial management. The accomplishment and achievement of these goals and objectives require the performance of a task or activity, or a series of tasks and activities. These sets of activities or tasks, which are logically related and often follow a logical flow, are referred to as business processes. The day-to-day operations of businesses and organizations, regardless of their nature, structure, and even the industry they belong to,…
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Banks’ processes: From ATMs to block chain, where will they go next?

Banks’ processes: From ATMs to block chain, where will they go next?

Blog, Financial Services, RPA, Ryan Raiker
Over the past several years we have seen a plethora of organizations adopt approaches to improving the quality and efficiency of their output. Some of these have included: Business Process Re-engineering, Lean, Six Sigma, Business Process Management, Business Performance Improvement, and many more. Every one of these methodologies focus on one thing: PROCESS! This focus on process level improvement is about improving the way that businesses create and deliver value to the customer. Although the focus is on the process, the goal is to try to change the way that people within a company work and behave. Organization is a good way to execute processes well. The best BPM enabler is metrics from process and workflow (i.e. asking “how well are we doing”, “are we meeting our goals”, “are our customers…
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The Consultant’s Role in “Process Enterprises”

The Consultant’s Role in “Process Enterprises”

Blog, Ryan Raiker
Consulting companies offer many services such as management, audit, tax, technology, and strategy consulting. However, Business Process Management (BPM) consulting might come from any one of these management, technology, or strategy firms. By engaging a consulting firm, you get access to a group of professionals that have numerous skills like process design, process improvement, leadership and accreditation ranging from Lean Six Sigma Black Belts, Project Management Professional certifications, licenses, and more. These highly specialized people would be expensive to hire full time, but thanks to consultants, companies can bring in these specialists on demand. Planning, mapping, and maintaining quality process improvements are crucial to the success of businesses today. Businesses have been focusing on reshaping processes for many years now. The ones who succeed find great reward through better efficiency…
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What does Business Process Have to Do With Me?

What does Business Process Have to Do With Me?

Blog, Ryan Raiker
A business process is a series of steps performed by a group of stakeholders to achieve a goal. These steps are often repeated many times, sometimes by multiple users and ideally in a standardized and optimized way. A business process can be manual or automated. If manual, the process is achieved without the aid of an automation or assisting technology. If automated, a technology aid has been put into place which assists users in implementing the process in a more accurate, standardized or optimized manner. A business process can often be visualized as a flowchart or workflow of logical steps. Business Process Management is the discipline which attempts to formalize this method. Challenges Related to Business Processes Executing business processes successfully is not always an easy task. There are numerous challenges which arise, including:…
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What No One Tells You About: Customer Journey Mapping Can Be Paired With Process Intelligence

What No One Tells You About: Customer Journey Mapping Can Be Paired With Process Intelligence

Blog, Ryan Raiker
As researchers, Gaël Bernard and Periklis Andritsos have put it in their paper A Process Mining Based Model for Customer Journey Mapping: customer journey maps (CJMs) are used to understand customers’ behavior, and ultimately to better serve them and make their experience better. This new approach is using numerous disciplines for different purposes. As a response to this growing need to understand the customer journey, dozens of software applications have emerged. Although these provide interfaces to understand CJMs, they lack measures to assist in any type of in depth analyze and lack in providing any valuable insight for decision making. There could be some potential by utilizing CJM software data with process intelligence software to dig deeper into the customer’s journey through process mining, a data analytics technique that users can…
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The hot topic everybody is talking about … RPA!

The hot topic everybody is talking about … RPA!

RPA, Ryan Raiker
  In recent months, Robotic Process Automation (RPA) has been a hot topic among business process experts. I would know, I sat in on numerous lectures about "the future of business: automation" while in school. Lots of companies have begun to think more about RPA as a tool to improve their operations and move them further into "the future of business: automation", but what is RPA and what exactly does it have to offer? Imagine a mixture of tedious process investigation (you know the kind with overhead cameras, clipboards and stopwatches), employee errors, over extended staff, and numerous repeated tasks slowing your organization down and adding to costs. What do these all have in common? For starters, they're a major competitive constraint on the organization. The other is actually good…
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