311 Non-Emergency Services
TimelinePI delivers a new approach to analyzing 311 services data to improve productivity and
effective management of city and local government services. It is designed to combine service
request data acquired through various systems of record to provide an integrated platform to
analyze call response times, the sequence of how an issue was routed, service tracking, and other
key performance indicators that help leadership meet SLAs and improve service to the community.
Using TimelinePI, city and local government can identify performance variances tied to specifi c
departments or individuals and proactively monitor for future performance issues.
Watch a video demonstration of TimelinePI for City Service Requests using Timeline Analysis™