Financial Services

As financial institutions adapt to the ever changing business climate and an evolving regulatory and compliance climate, their day-to-day operational processes may become unnecessarily complex, adding time and cost to routine tasks and impeding the delivery of responsive customer service.

Critical processes often grow in complexity over time and contain numerous manual tasks, handoffs with bottlenecks, errors and omissions, rework, and repeated data entry. In an environment of declining margins and increased customer expectations, such process flaws can be devastating both to the customer experience as well as the bottom line.

Example Financial Services Use Case

  • Uncover repeated process activities
  • Do time interval analysis
  • See process violations
  • Perform process path analysis
  • Use time-based analysis and understand process intervals
  • Discover hidden process patterns – understanding how things are really happening
  • Search/Query your processes — a wizard to easily find the instances matching the specific patterns

TimelinePI helps financial institutions analyze their operations and assess opportunities to:

  • Learn how these business processes are really executed and detect where and how to significantly improve them
  • Analyze transaction data in near real-time
  • Improve customer service
  • Identify processes ideal for Robotic Process Automation (RPA) or Robotic Desktop Automation (RDA)
  • Increase accuracy in reporting and compliance
  • Streamline processes, increasing efficiency, and eliminated wasteful rework   

TimelinePI Mortgage Processing

Explore and begin to understand one financial services organization using TimelinePI’s public project: TimelinePI Mortgage Processing.

Download the Datasheet

Gain full visibility of all your organization’s processes end-to-end, including those where different steps are recorded in different backend systems being used like blockchain and other core systems that may be used in the organization. 

TimelinePI is the next generation of resource solutions and the difference maker for the future of Financial Service analytics, delivering business value to employees, external partners and leadership within the organization.

Read here(link to a datasheet we need to create) how TimelinePI can be a perfect tool for discovering the current operational baseline for your financial procedures and drilling in more deeply to gain a detailed understanding of what drives performance or contributes to inefficiency within your organization.

Process Query
Users can easily define complex queries using a simple point-and-click configuration tool and find those process instances that match those conditions with sub-second response time.